Approach

A systemic perspective, translated into practical intervention.

A specific challenge can be the starting point for understanding a wider system. We examine patterns, decisions and dependencies, develop change hypotheses and work across the relevant dimensions. Intervention includes observation, learning and adaptation within the agreed scope.

An iterative way of working

01

Understand

Explore the behaviours, relationships and constraints behind the challenge.

02

Identify leverage points

Develop and test hypotheses about where intervention could influence the wider system.

03

Design and intervene

Co-design and implement coordinated changes with the people involved.

04

Learn and adapt

Observe effects, revisit assumptions and adjust the intervention.

Learning informs the next intervention

We consider the wider system and agree where to intervene. The work may address one or several leverage points across interdependent dimensions, with priorities informed by evidence and learning.

Our working principle

Distinguish evidence, hypothesis and recommendation.

Interdependent dimensions, not isolated services.

  1. 01Strategy and value
  2. 02Organisation and operating models
  3. 03Governance and decisions
  4. 04People, collaboration and capabilities
  5. 05Processes, products and technology

Let’s discuss a challenge